Customer story
How Dial a Bottle answers every call
Dial a Bottle is a multi-location delivery service in Ontario. Since October 20, 2026, Phonefront's AI agent has answered its phones and taken its orders straight into its WooCommerce store.
The challenge
For a delivery service, the phone is where many of the best customers order — regulars who know exactly what they want and would rather say it than tap it. Every call has the same hard parts: the right product and size, an address and postal code heard correctly over a noisy line, the right location's hours and delivery fee, and an order that reaches the drivers without being typed in again.
With several locations and evenings that get busy all at once, Dial a Bottle needed every one of those calls answered — and every order taken right.
The setup
Connected to everything it already had
Nothing about how Dial a Bottle works had to change. Phonefront connected to its WooCommerce store and worked from it.
Its WooCommerce store
Every product, size and price comes from Dial a Bottle's own store, and new products reach the AI agent within the hour.
Its delivery zones
Each caller's postal code is checked against the store's own zones, with that zone's fee and its location's hours.
Its dispatch
Orders are created in WooCommerce like web orders, so each location's drivers see them exactly as before.
Its customers
Regulars are recognised from the store's own order history, so “the usual” worked from the first day.
What we learned together
Better with every call
We listened to Dial a Bottle's calls from the first day and fixed what got in the way — and every fix became part of Phonefront for every business.
Postal codes on a phone line
Phone lines blur letters — an S can arrive as an F, a T as a D. The AI agent now matches postal codes by how they sound, checks the ones that don't fit with the caller, and reads every code back one character at a time.
Callers who don't know their postal code
Instead of sending them to look it up, the AI agent now finds the postal area from the street address they give.
Letting callers finish
Callers spelling a street name pause between letters. The AI agent now waits through those pauses instead of jumping in.
“Is this the one in my town?”
With several locations, callers often check they've reached theirs. The AI agent now answers that straight away, from the town they're calling about.
“Where's my order?”
Callers asking about an order they placed online are now told where it is, from the store's own records, instead of being told there wasn't one.
Every location's own hours
Each location opens and closes on its own schedule, and the AI agent follows it — no orders a location can't deliver.
Now the AI agent also reviews its own calls every night and learns from them — so it keeps improving without anyone rewriting a script.
Today
Dial a Bottle's phones are answered by its AI agent from the first ring, at the rush too. Callers order the way they always have — by phone, in their own words — and the order lands in WooCommerce with the address, the zone's fee and how they'll pay, ready for the drivers.
Run a delivery service too? See how it works for delivery, or read about the WooCommerce integration.
Answer every call like Dial a Bottle.
Choose a plan, connect your store, and hear your AI agent take a test order today.