For call centres
Replace or back up your call centre.
Phonefront's AI agent takes the whole order on every call it answers — all of them, only the overflow, or just after hours. Pay for minutes, not seats.
Running a large operation? Talk to us about Custom.
What it does
A call centre that never runs out of seats
As many callers as you need
Two to six callers at once on our plans, any number on Custom — all on one number, with room for one more caller at $25/month whenever you need it. No hold music, no queue.
Pay for minutes, not seats
Plans are minutes a month, with prepaid credit for anything extra. No hourly wages, no idle seats overnight, no surprise overage bills.
Takes the whole order
Not a message-taker: it searches your catalog, checks delivery, reads the order back with the total, and places it in your store.
Every call on record
Recordings, transcripts, summaries and outcomes for every call — and your AI agent reviews its own calls each night and improves.
Live commentary and real-time alerts
On Growth and up: every call as it happens with a running commentary, and an email or text the moment a call goes wrong.
Your name on it
On Custom, your team signs in at your own domain under your own name, and we set up and tune the AI agent with you.
The switch
Move over at your own pace
- 1
Start with the overflow
Forward calls your people can't get to — when they're busy or don't answer — with a setting at your phone provider. Your AI agent takes those calls from day one.
- 2
Add the hours they're off
Nights, weekends and holidays go to your AI agent next. Read the transcripts and watch the Live page to see how it does.
- 3
Move every call when you're ready
Forward your whole line. One AI agent can answer every location's number, and going back is just un-forwarding.
Questions
Call centre questions
Can it really replace our call centre?
For order-taking calls, yes: it answers many callers at once, takes the complete order and places it in your store. Callers who ask for a person are helped by the AI agent itself; a genuine emergency is passed to a number you choose.
Can we start with only part of our calls?
Yes. Most businesses forward the overflow or after-hours calls first — a setting with your phone provider (see our call forwarding guides) — and move the rest once they've seen the results.
How is it different from an AI receptionist or answering service?
An answering service or a basic AI receptionist takes a message and someone calls back. Phonefront's AI agent finishes the job on the call: it takes the order, checks delivery and payment, and places it in your store.
How does the cost compare?
You pay for minutes the AI agent spends talking, not for staffed hours. Plans start at $199/month (CAD); Scale includes 1,600 minutes and 6 callers at once, and Custom covers larger operations.
Will it know our existing customers?
Yes, when you connect your online store: customers are recognised from the store's past orders — including phone orders your call centre entered — so regulars are greeted by name from the first day.
How do we keep an eye on quality?
Every call is recorded, transcribed and summarised. On Growth and up you can watch calls live and get an alert the moment one goes wrong — one problem per email, ready to forward.
Can we run it under our own brand?
On the Custom plan, your team signs in at your own domain under your own name, and we handle setup and tuning with you.
Put an AI agent on your phones.
Start with the overflow, see every call on record, and move the rest when you're ready.