Support

A WooCommerce store and a REST API key (wp-admin → WooCommerce → Settings → Advanced → REST API, with Read/Write permission). The whole setup — connect, sync, configure, get a number — takes minutes for most stores; very large catalogs take a little longer to sync.

No. You get a dedicated number for the AI and simply forward your existing business line to it — a ten-second change with your carrier. Unforward any time and everything is back to how it was.

They're placed directly into your WooCommerce store like any web order: line items, delivery address, zone fee, payment method, and the caller's phone number. New setups start in test mode: calls work end to end, but orders are only recorded in your dashboard — nothing reaches your store until you go live.

The call taker handles calls itself, so callers who ask for a person are told it's taking the calls and helped with what they need. It transfers to the number you choose only as a last resort — an urgent problem it can't solve, like an order on its way to the wrong address. You'll see every call's transcript, summary, and outcome on your business page.

It tells callers you're closed and when you open — it will not take orders you can't fulfill. If your store uses per-location hours, each delivery area is handled on its own schedule.

You choose: the AI confirms how the customer will pay on delivery (cash or card to the driver), or payment simply isn't discussed on the call. On-call card capture is on the roadmap.

Not yet. Phonefront is built for Canadian businesses — Canadian phone numbers, postal codes, and timezones.

WooCommerce today. Shopify and other platforms are on the roadmap — tell us what you run and we'll let you know when it's ready.

The AI keeps answering using prepaid credits if you've topped up (or auto-reload is on). If there are no credits, calls fall back to your normal forwarding — your line is never silently dead, and you never get a surprise bill.