Shopify integration
Your Shopify store, on the phone.
Connect your Shopify store and Phonefront's AI agent sells it by phone: it searches your catalog, answers product questions, checks stock, quotes your Local delivery, places each order in Shopify, and tells callers where it is later.
Everything a shopper does on a website, your callers do on the phone — with your Shopify store, by talking to your AI agent.
- Search the catalog
- Product questions
- Cart and checkout
- Payment
- Order in your store
- Tracking and cancelling
What connects
Everything your AI agent needs, from your store
Approve Phonefront once, and your Shopify store becomes the source of truth for every call.
Your whole catalog
Products, sizes and variants, prices and stock, read from your Shopify store, and read again every night. Drafts and archived products stay off the phone.
Your Local delivery
Each caller's address is checked with Shopify against your own Local delivery settings, and your AI agent quotes your fee. Addresses you don't cover are told so, never promised.
Pickup and hours
Local pickup from your Shopify locations, and the hours you set in Phonefront — orders are only taken while you're open.
Pay at the door or counter
Callers never read out a card. They choose cash or card on delivery or at pickup, and the order is placed with payment pending.
Your regulars
Callers are recognised from your Shopify customers by their phone number, so they don't spell their name and address again.
Orders, in Shopify
A confirmed order is created in Shopify with the items, address, delivery fee, tax and phone number, tagged “Phone order”. Callers can ask where it is, or cancel it, later.
Orders
Phone orders, straight into Shopify
Each call ends with an order in your Shopify admin, so your team packs and delivers it the way they always do.
- Items, sizes, address and notes, as on a web order
- Your own Local delivery fees, checked by Shopify
- "Where's my order?" answered from Shopify's own status
Orders
3 from calls today#1043 · Priya
New2 × Large pepperoni, wings
Pickup 6:00 PM · Card at pickup$52.18#1042 · Daniel
PaidSatin maxi dress · M
Delivery · L6V · Pay link · paid$155.94#1041 · Mark
On its wayBasmati rice 10 lb, spices, chai
Delivery · M4K · Cash on delivery$41.20
Setup
Three steps, ready by the next business day
- 1
Tell us your store
In Phonefront's setup, choose Shopify and enter your store's web address. That's all for now: there's nothing to do in Shopify yet.
- 2
We prepare your connection
Shopify has each store approve its own Phonefront connection, so we prepare yours by hand, by the next business day, and email you when it's ready. Meanwhile you can test your AI agent on your website's products.
- 3
Approve it in Shopify
Click Connect Shopify, sign in to Shopify as the owner (or staff allowed to add apps), and click Install. Your products copy over in a minute or two, then test calls and forwarding your line.
Questions
Shopify questions
Is Phonefront in the Shopify App Store?
No, so you pay Phonefront directly and nothing is added to your Shopify bill. Instead, each store gets a Phonefront connection made for it alone. We prepare yours by the next business day after you ask in setup, and you approve it in Shopify: click Connect Shopify, sign in, and click Install.
What will I see in Shopify?
After you click Connect Shopify and sign in, Shopify shows the app “Phonefront - your business name” and what it can see: your products, stock, locations, customers and orders. Click Install and you're back in Phonefront. Only the store owner, or staff allowed to add apps, can approve it.
Where do phone orders show up?
In Shopify, with your other orders — the items, delivery address, delivery fee, tax and the caller's phone number, tagged “Phone order”, with payment pending until it's collected at the door or counter. If your store can't be reached, the order is emailed to your team instead.
How are delivery fees worked out?
By Shopify itself, from your Local delivery settings: Phonefront asks Shopify about each caller's address, and your AI agent quotes the fee it returns. An address outside your delivery area is told politely that you don't deliver there.
What if I change a price or add a product?
Your Shopify store stays the source of truth: products, prices and stock are read again every night — no re-setup.
Can callers pay over the phone?
Never by reading out a card number. Callers choose cash or card on delivery or at pickup, and the order waits in Shopify with payment pending.
Can I disconnect?
Any time: remove the app in Shopify admin → Settings → Apps, and Phonefront stops placing orders in your store at once.
What does it cost?
Plans start at $199/month (CAD) with 250 minutes and two callers at a time. The Shopify integration, and setting up your store's app, are included on every plan. Launch offer: sign up by November 15 with the code FIRSTRING and pay nothing until December 31, 2026, with 250 minutes a month.
Hear it sell for yourself
Or call our own AI agent: 1-888-599-9906, toll-free
Turn your phone into a Shopify sales channel.
Choose a plan, ask for your Shopify connection, and hear your AI agent take a test order.