For delivery services
AI phone ordering for delivery services.
Alcohol, convenience or grocery delivery: Phonefront's AI agent answers every call, checks the postal code against your zones, quotes the real fee, and places the order where your dispatch already works.
In use today at Dial a Bottle, a multi-location delivery service in Ontario. Read their story.
What it does
Built for delivery, down to the postal code
Every postal code checked
The caller's postal code is matched to your delivery zones, and the AI agent quotes that zone's fee and minimum. Outside your zones, callers are told so — never promised.
Several locations, one number
Each delivery area keeps its own hours, and callers checking they've reached their local store — “is this the Burlington one?” — get a straight answer.
Your rules on every call
Age checks, ID at the door, what can't be delivered after a certain hour — you write the rules once, and they're followed on every call.
Paid at the door
Cash or card on delivery, with the same fees as your checkout — a card fee is quoted before the order is placed. Card numbers are never read out.
Regulars and “the usual”
Returning callers are greeted by name with their usual order on hand, and the delivery address is confirmed every time, in case they've moved.
Straight to dispatch
Orders go into your online store like web orders, so your dispatch doesn't change — or into your Phonefront Orders inbox, with a text to the caller when it's on its way.
Setup
Taking orders the same day
- 1
Connect your store
Your products, delivery zones and hours come from your online store — WooCommerce today — or from a product list and delivery areas you set up in Phonefront.
- 2
Add your rules
Age and ID policies, payment fees, anything callers should hear at every order. Plain fields, no scripts.
- 3
Test, then forward your lines
Place test orders to your own postal codes — the first 60 minutes of test calls are free. Then forward each location's number to your AI agent.
Questions
Delivery questions
How does it know if we deliver to a caller?
It asks for the postal code and checks it against your delivery zones — from your store's shipping zones, or the areas you set in Phonefront. It quotes that zone's fee and minimum, and tells callers outside your zones that you don't deliver there.
Can it handle age-restricted products?
Yes. Your own rules — like checking callers are of age, or that ID is shown at the door — are followed on every call, and can be read out with every order.
We have several locations. Do we need several AI agents?
No. One AI agent can answer every location's number, with each delivery area keeping its own hours and fees.
Where do the orders go?
Into your online store, like a web order, so your dispatch and drivers work exactly as before. Without an online store, they land in your Phonefront Orders inbox with a chime.
What about complaints and missed deliveries?
The AI agent takes down what happened and emails it straight to your team with the caller's details. It never promises refunds on your behalf.
What does it cost?
Plans start at $199/month (CAD). A delivery order, with the address and postal code checked, usually takes four to six minutes. Busy delivery services usually choose Growth or Scale for more callers at once.
Every delivery call, answered.
Choose a plan, connect your store, and hear your AI agent take a test delivery order today.