For retail and specialty shops
Phone orders for shops that sell more than food.
Clothing, gifts, specialty food or hardware: Phonefront's AI agent answers product questions, checks sizes, colours and stock, and takes the order for pickup or delivery.
For Canadian shops — with an online store, a custom-built website, or no website at all.
What it does
A shop assistant on every call
Knows every product
Sizes, colours and other options with their own prices, and what's in stock. Asked what's available, it searches your catalog before it answers.
Answers from your descriptions
“What's it made of?” “Does it run small?” It answers from your own product descriptions — and if they don't say, it tells the caller you'll confirm.
Asks the right choices
A required colour or size is always asked; an optional extra like gift wrap is offered, and every choice is read back with the price.
Pickup or delivery
Real ready times for pickup, orders for a later day if you take them, and delivery areas by postal code with their own fees.
Pay by text or in store
Cash or card at pickup — or a secure payment link texted to the caller, paid into your own Stripe account. Phonefront takes no cut.
Orders where you want them
Into your WooCommerce store like a web order, or into your Phonefront Orders inbox with a text to the caller when it's ready.
Setup
Selling by phone the same day
- 1
Bring your products
Connect WooCommerce, let us read your custom-built website every night, or build your product list in Phonefront — or upload a spreadsheet.
- 2
Check pickup, delivery and payment
Your address, hours and policies are read from your website for you to check. Add ready times, delivery areas if you deliver, and how callers can pay.
- 3
Test, then forward your line
Call your AI agent in test mode and ask it what a customer would. Your first 60 minutes of test calls are free.
Questions
Retail questions
Does it work for shops that aren't restaurants?
Yes. When you set up, choose "Products" instead of "Food and drink" — the AI agent then talks about your products, sizes and colours, never a menu.
Can it answer questions about a product?
Yes, from your own product descriptions: materials, fit, what's included. It never makes up a detail — if your description doesn't say, it tells the caller the shop will confirm.
What if something is out of stock?
It knows what's in stock from your store or your product list, says so when an item or size isn't available, and offers what is.
We have a custom-built website. Can it use that?
Yes. Choose "Custom-built website" and we read your products and prices from it, then check it every night so prices and new products stay current.
How do customers pay?
Cash or card at pickup or on delivery, or a secure payment link texted to them and paid into your own Stripe account. Card numbers are never read out on the phone.
What does it cost?
Plans start at $199/month (CAD) with 250 minutes and two callers at a time.
Every product question, answered.
Choose a plan, bring your products, and hear your AI agent take a test order today.