Call forwarding guide
How to forward Nextiva calls to an AI agent
Nextiva forwards with star codes from your desk phone, or in the voice portal — per user, or for a whole location on your business hours.
Nextiva desk phones
Every call
Turn on
*72, then your AI agent's number and #
Turn off
*73
When you're on the phone (busy)
Or set busy and no-answer forwarding in the voice portal (below).
Turn on
*90
Turn off
*91
When nobody answers
Turn on
*92
Turn off
*93
When your phone is offline
Turn on
*94
Turn off
*95
The whole location, after hours (voice portal)
- Sign in to the voice portal as an admin, hover Locations → Manage Locations, pick the location, then Location Features → Location Forwarding.
- Set Status to Automatic On to forward only when you're closed (using your Regular and Holiday schedules), or On for every call.
- Enter your AI agent's number in Forward To Phone Number and Save. To stop, set Status to Off.
One user (voice portal)
- Go to Users, hover the user, click ⋮ → Voice Settings → Forwarding.
- Open Call forwarding (always), (unanswered) or (busy), enter your AI agent's number, pick the number of rings, turn it on and Save.
- Call forwarding (selective) forwards on a schedule — after hours, say.
Good to know
- Your AI agent's number is on your Phonefront dashboard.
- A user's forwarding only covers calls to that user. Calls through a call center or call group aren't forwarded — use Location Forwarding for those.
- When several are on, Nextiva applies them in this order: Location, Selective, Always, Busy, Not Reachable, Unanswered.
- Choose to show the caller's own number on forwarded calls, not your office number. Your AI agent uses it to text payment links and order updates, and to recognise returning customers.
- After setting it up, call your business number from another phone to check it reaches your AI agent.
From Nextiva's own support pages, checked November 2026 — menus and options can differ by plan, so confirm with your provider if one doesn't work: Nextiva: feature access codes · Nextiva: Location Forwarding · Nextiva: call forwarding overview
Other guides: RingCentral · Mango Voice · Weave · Ooma Office · Vonage · Microsoft Teams · Zoom Phone · 8x8 · Other phone systems · Bell · Rogers · Telus · Mobile phones · All forwarding options
Questions
Nextiva forwarding questions
Can Nextiva forward only when we're closed?
Yes. Location Forwarding set to Automatic On forwards calls when your location's schedule says you're closed, and lets them ring as usual when you're open.
Will my AI agent see who's calling when Nextiva forwards the call?
It should, if Nextiva is set to pass the caller's number through. That matters: your AI agent texts payment links and order updates to that number and uses it to recognise returning customers. If forwarded calls show your office number instead, change the caller ID setting on the forward.
Hear it sell for yourself
Or call our own AI agent: 1-888-599-9906, toll-free
Put your store on the phone.
Choose a plan, connect your store, and get your AI agent's number — then forward your line when you're ready.