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Call forwarding guide

How to forward Vonage Business calls to an AI agent

On Vonage Business Communications, your main number usually goes to a Virtual Receptionist — set its call flow to forward to your AI agent. Single extensions forward from their Call Forwarding settings.

Set up your AI agent See how it works

Your main number (Virtual Receptionist)

  1. In the Admin Portal (admin.vonage.com), go to Phone System → Virtual Receptionist, click the pencil next to your receptionist, then Schedules and Call Flows.
  2. Set the call flow to Forward Calls to External Number, enter your AI agent's number, and choose Originating Caller ID so your AI agent sees who's calling. Save.
  3. Only after hours: add a schedule with Add New → Specify Hours and Dates for your business hours, then set the After Hours Schedule's call flow to Forward Calls to External Number.

The after-hours call flow only runs when the main schedule isn't set to All Day. Only Super Users and Account Administrators can change a Virtual Receptionist.

One extension

  1. In the Admin Portal, go to Phone System → Extensions, hover the extension and click the pencil, then Call Forwarding.
  2. Turn on Forward Calls, choose Send To Ext. or Number, and under Forward All My Calls To click Add New Number and enter your AI agent's number.
  3. Choose the caller ID and Save. To stop, turn Forward Calls off and Save.

Good to know

  • Your AI agent's number is on your Phonefront dashboard.
  • Vonage Business desk phones don't list star codes for forwarding: use the Admin Portal.
  • Vonage's help pages list 3¢ a minute for Virtual Receptionist forwarding to an outside number.
  • Choose to show the caller's own number on forwarded calls, not your office number. Your AI agent uses it to text payment links and order updates, and to recognise returning customers.
  • After setting it up, call your business number from another phone to check it reaches your AI agent.

From Vonage's own support pages, checked November 2026 — menus and options can differ by plan, so confirm with your provider if one doesn't work: Vonage: Virtual Receptionist · Vonage: call forwarding · Vonage: keypad codes

Other guides: RingCentral · Mango Voice · Weave · Ooma Office · Nextiva · Microsoft Teams · Zoom Phone · 8x8 · Other phone systems · Bell · Rogers · Telus · Mobile phones · All forwarding options

Questions

Vonage forwarding questions

Does *72 work on Vonage Business?

Vonage Business Communications' own keypad code list has no forwarding codes, so set forwarding in the Admin Portal instead. (*72 belongs to other Vonage services.)

Will my AI agent see who's calling when Vonage forwards the call?

It should, if Vonage is set to pass the caller's number through. That matters: your AI agent texts payment links and order updates to that number and uses it to recognise returning customers. If forwarded calls show your office number instead, change the caller ID setting on the forward.

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