How to forward Weave phone calls to an AI agent

Every call (an override)

1. In the Weave desktop app, go to Calls → Settings → Overrides and click + Create Override. (Mobile app: Settings → Phone → Override, then pick the call route.)
2. Choose Forward Call and enter your AI agent's number. Add start and end times if you only want it for a while.
3. Save. Calls now go straight to your AI agent.
4. To stop, click Edit Override in the yellow banner, or delete it under Settings → Phone → Overrides.

After hours (your call route)

1. Go to Settings → Phone → Call Routes and open your route, such as Main Line.
2. Add a Phone Hours step if there isn't one, and set your open hours.
3. On the Closed branch, click [+] Add step → Forwarding Number, enter your AI agent's number and set the Ring Duration.
4. Click Done, then Save Changes — nothing saves until you do.

Good to know

• Your AI agent's number is on your Phonefront dashboard.
• One override can be active per location. Overrides need the Super Admin or Advanced Team Member role; call routes need Admin.
• A call route runs its steps in order, so a Forwarding Number step placed after your Call Group step takes the calls your team doesn't pick up. Weave support can check the order with you.
• Weave's Forwarded Caller ID setting shows one of your office numbers. Ask Weave whether it can pass the caller's own number instead — your AI agent uses it to text links and recognise returning customers.
• After setting it up, call your business number from another phone to check it reaches your AI agent.

From Weave's own support pages, checked November 2026 — menus and options can differ by plan, so confirm with your provider if one doesn't work: Weave: call forwarding and overrides · Weave: Forwarding Number step · Weave: Phone Hours step

Other guides: RingCentral · Mango Voice · Ooma Office · Vonage · Nextiva · Microsoft Teams · Zoom Phone · 8x8 · Other phone systems · Bell · Rogers · Telus · Mobile phones · All forwarding options