How to forward RingCentral calls to an AI agent

Every call, or unanswered calls (a user's call rules)

1. In the Admin Portal, go to Users → User List → Users with Extensions, open the user, then Phone → Incoming call rules. (A user can do this for themselves in the RingCentral app: profile picture → Incoming call rules.)
2. Every call: turn on Forward all calls, set Incoming calls to Forward the call → Number, enter your AI agent's number and Save. To stop, turn the toggle off, or click Turn off in the banner.
3. Only unanswered calls: under Work hours, open Ring settings and choose how long to ring (1 ring is 5 seconds, up to 15 rings), then set If no one answers → Forward the call → your AI agent's number. Save.
4. After hours: set the user's work schedule, then in the After hours rules choose Forward the call → your AI agent's number.

To send the main number this way, point it at that user first: Phone System → Company Call Handling → Route incoming calls to → the user.

Calls to a call queue

1. In the Admin Portal, go to Phone System → Groups → Call Queues, open the queue, then Call Handling & Members.
2. In the wait settings, set “When members are available, but no members answer or all members are busy or unavailable” to Forward to External number, and enter your AI agent's number. You can send callers there when the maximum wait time is reached, too.
3. For closed hours: on the After hours tab, choose Forward to external number.
4. Save, then call your main number from another phone to check.

Good to know

• Your AI agent's number is on your Phonefront dashboard.
• RingCentral desk phones have no star codes for forwarding: set it in the Admin Portal or the app.
• Users need call-handling permission from an admin to change their own rules.
• While Forward all calls is on, that user shows as unavailable in their call queues.
• Choose to show the caller's own number on forwarded calls, not your office number. Your AI agent uses it to text payment links and order updates, and to recognise returning customers.
• After setting it up, call your business number from another phone to check it reaches your AI agent.

From RingCentral's own support pages, checked November 2026 — menus and options can differ by plan, so confirm with your provider if one doesn't work: RingCentral: forwarding calls to an external number · RingCentral: Forward all calls · RingCentral: call queue call handling · RingCentral: company call handling

Other guides: Mango Voice · Weave · Ooma Office · Vonage · Nextiva · Microsoft Teams · Zoom Phone · 8x8 · Other phone systems · Bell · Rogers · Telus · Mobile phones · All forwarding options